Shipping & Returns
We undertake to take your order directly home within two working days, which excludes holidays in the town of origin (El Puerto de Santa María) and those in the town of destination. Orders received before 14:00h are shipped at the same day. From that time, they will be shipped the next day. Shipments are made from Monday to Friday and delivery will be made before 19:00h.
Shipments to the Canary Islands will be delivered between 7 and 10 working days. Shipments to Balearic Islands will be delivered between 3 and 4 working days.
For European Union countries, orders are delivered in 4 to 5 working days, depending on dates and country of destination. (See table below)
Up to four days will be added to the delivery time provided that, when ordering a whole piece such as a ham or a pallet, the cut and packaging is also requested. Please note that in order to reduce shipping costs as much as possible, we do not ship in this type of orders the waste (bones, bark, etc.). If you want them - we do not market them - send us a note requesting them, either by e-mail or as a message from the ordering process itself.
Shipping costs - Spain
|WEIGHT >||2 kg||5 kg||10 kg||15 kg||20 kg||25 kg||30 kg||40 kg|
|PRICE >||5.95 €||5.95 €||5.95 €||5.95 €||5.95 €||7.95 €||28.22 €||33.42 €|
Shipping costs for Europe (Standard delivery)
|WEIGHT||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6||Zone 7|
|Up to 5 kg||14.90 €||14.90 €||16.90 €||16.90 €||16.90 €||65.00 €||16.90 €|
|Up to 10 kg||17.50 €||17.50 €||19.90 €||19.90 €||19.90 €||85.90 €||19.90 €|
|Up to 15 kg||24.90 €||26.90 €||26.90 €||28.00 €||29.90 €||93.90 €||26.90 €|
|Up to 20 kg||29.90 €||31.90 €||29.90 €||31.90 €||34.90 €||105.00 €||34.90 €|
|Up to 30 kg||44.90 €||69.00 €||95.00 €||132.90 €||140.00 €||119.00 €||92.90 €|
|Up to 50 kg||65.00 €||79.00 €||105.00 €||149.00 €||159.00 €||139.00 €||105.00 €|
Shipment zone reference
|Zone 1||Portugal||4-5 days|
|Zone 2||France, Italy||4-5 days|
|Zone 3||Germany, Belgian, Dutch, Luxembourgish||5-7 days|
|Zone 4||Austrians, Denmark, Sweden, Ireland, Finland||6-10 days|
|Zone 5||Poland, Hungarian, Slovakia, Slovenia, Romanian, Estonian, Croatia, Bulgarian, Greece||6-10 days|
|Zone 6||Norwegian||6-10 days|
|Zone 7||United Kingdom||6-10 days|
You must be a registered user of La Casa del Jamón to be able to purchase and place orders in our online store, and have provided us with a valid address for delivery. We will only use your personal data to contact you if necessary and to send your orders.
- The customer will be able to make a return within 14 calendar days after receipt of the shipment and receive a full refund corresponding to the price of the product plus the price paid for transport.
- The customer will also have the option of receiving a product of equal value. In this case the transport agency will pick up the returned product and deliver the new product to the address indicated by the customer.
- When making a return, it is preferable to pack the order in the original packaging and parcels. If this is done in another wrapper/packaging, there may be a possibility of devaluation of the product.
- Refunds of hams, shoulders or other sliced products that represent 10% less weight than the original order will not be allowed.